FAQ (Frequently Asked Questions)

1. Ordering & Pricing

• Q: How can I buy products if there is no price on the website?

  • A: Since we focus on wholesale, prices fluctuate based on the market. Please send your inquiry via email or WhatsApp (+8615818586061). We will provide a formal quotation within 24 hours.

• Q: How long will I get a reply to my inquiry?

  • A: Our sales team will get back to you within 24 hours. For urgent matters, please contact our 24/7 online service.

2. Payment Terms

• Q: What payment methods do you offer?

  • A: We accept USD and RMB via:

    • T/T (Bank Transfer)

    • Western Union / MoneyGram

    • PayPal (for samples)

    • USDT (Crypto)

• Q: How to apply for a refund?

  • A: Refunds are available if we cannot fulfill your order due to stock shortages. However, once the PI is confirmed and goods are ready for shipping, orders cannot be canceled.

3. After-Sales & Warranty

• Q: What kind of warranty do you offer?

  • A: We provide a 1-Year Warranty on all tested products.

  • Note: Warranty is void if: (1) Man-made damage; (2) The product is not from Elecgadget (please check our stamp).

• Q: How long does it take to process returns?

  • A: We will provide initial feedback within 3-7 working days after receiving the returned goods.

4. Shipping & Delivery

• Q: How long will it take to deliver goods?

  • A: Orders are typically shipped within 1-3 days after payment confirmation. We will provide the tracking number the next day.

• Q: Which shipping methods do you use?

  • A: We use top carriers like DHL, UPS, FedEx, and EMS to ensure fast delivery. For bulk orders, we also offer air and sea freight.

• Q: Who is responsible for customs?

  • A: Elecgadget is responsible for customs clearance in China. Buyers are responsible for customs duties and clearance in their own country. We will assist you with the necessary documentation to make the process smooth.